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The Telindus Contact Centre will blend voice, email, and Web communications into a unified queue and routes them cost-effectively over a single, ubiquitous data network to any destination in the enterprise, allowing a Contact Centre to be located over various sites, crossing borders and continents.

This Telindus solution offers the business the ability to leverage integration with enterprise data, enterprise applications (CRM, ERP,...),  allowing a better integration of customer care and services with the rest of the enterprise operations.