Job Opportunity > InSP Service Delivery Manager

• Manage and control the different operational level agreements / underpinning contracts necessary to deliver the InSP Service
• Define and implement the necessary Key Performance Indicators
• Responsible for the InSP Service Delivery guides.
• Manage and control the services relationship with the domestic and international carriers.
• Work together with the Service Level Managers / Project Managers in a team to ensure the quality of the InSP Services
• Setup the necessary communication, training and advice collegeas about new methods or changed processes.
• Follow up of InSP related delivery problems and customer complaints
• Escalation management towards carriers

• You have at least 4-years experience in the world of telecom and ICT integrator world as an Service Level Manger and/of Project Manager
• You have a conceptual knowledge of the Telecom technology
• You have a commercial attitude in combination with an understanding of service delivery.
• You have service knowledge of the telecom carrier market.
• You have negotiating skills and knowledge about Service Agreements
• Perfect written and oral knowledge of English, Dutch and French.
• ITIL knowledge is an asset