Job Opportunity > Technical Helpdesk Engineer Systems & Applications
The department Business Innovation Secure Systems & Applications is offering advanced solutions for enterprise organisations in the BENE market. In order to support the continuous growth in this area, we are looking for a motivated Technical Helpdesk Engineer
Profile
Within the Systems & Applications division, the Technical Helpdesk Engineer is responsible for giving technical second level support to customers and Telindus Service Engineers. He/she resolves problems remotely or coordinates the on-site intervention of service engineers. He/she maintains a strong relationship with suppliers support centers in order to resolve complex problems. He/she updates the customer on a regular basis regarding the status of the incident.
He/she is responsible for troubleshooting a large scope of products. He/she acquires and maintains in-depth technical knowledge through regular training and certification.
Education :
- Education: A1 / Industrial Engineer or equivalent by experience.
Experience :
- Minimum 3 years relevant experience in a IT helpdesk environment is required.
- Good knowledge of Microsoft Server OS, Microsoft Exchange and server hardware required.
- Experience with server based computing (Citrix), mobile solutions and/or storage is a strong asset.
Languages :
- Very good spoken knowledge of Dutch, French and English. Good written knowledge of your mother tongue and English.
Skills :
- Stress resistant
- Willing to learn new technologies and products
- Team-worker, but able to work independently
- Customer service and operations oriented
- Strong fault diagnostics and analytical skills
- Strong verbal, written and interpersonal skills
- Able to work in a structured approach following procedural guidelines
Interested in this exciting challenge? Apply now & send your curriculum vitae by e-mail to
Telindus Belgium NV
Human Resources Department
Geldenaaksebaan 335
B-3001 Heverlee
Belgium