Job Opportunity > Customer Care Officer

Maintain accurate customer records, ensure a correct order intake; issue invoices; and follow-up on project files, resolve invoice disputes, and maintain accurate service contracts in due time in order to achieve client satisfaction.
 
Job Content
 
Order intake
  • Compare the purchase order from the customer with the offer from the account manager
  • Check on correctness of delivery address, VAT numbers, currency, project ID, pricing, .
  • Contact Account Manager in case of inactive codes, questions or problems
  • Analyse the order on special requests of the customer (deadlines delivery, advanced invoices, .)
  • Check if bank caution is paid in case of governmental files
  •   Report to Sales Manager of their BP segments and all involved on any discrepancies as well as to the SSC Manager
Invoicing
  • Prepare, verify and send invoices  in due time
  • Check availability of certified documents for governmental customers, and complete if necessary
  • Check invoices on correctness of invoice amounts, VAT codes, currency codes, invoice addres, .
  • Responsible for any type of invoice : equipment, service orders, contracts, ad hoc invoicing
  • P&L awareness on projects within their segment
  • Report to Sales Manager of their BP segments and all involved on any discrepancies as well as to the SSC Manager
Contracting
  • Maintain,bill and solve problems with service contracts
  • Guarantee an up-to-date contracting database
  • Inform customers on changes and other required information until the end of the contract
  • Check on a monthly base the invoiced contracts on indexation and correctness of invoicing address, period and amount
  • Handle end of contracts according to legal terms with customer
Overall administration
  • Guarantee up-to-date customer related databases and provide fast responses on questions in order to achieve customer satisfaction
  • Solve invoicing disputes in due time
  • Maintain legal archives
  • Inform customer and give feedback where necessary on administrative issues
Profile

Education:
  • Accountant or university degree in (applied) economics, .or equivalent through proven experience
Languages:
  • good knowledge of Dutch, French and English
Skills
  • Knowledge of MS Software, Visio, ... and interested to learn new tools
  • Very good writing skills
  • Excellent administration skills is a prime requisite
  • Ability to understand general technical concepts used in projects
Behavioural
  • Punctual
  • Structured
  • Stress resistant
  • Customer minded
  • Flexible
  • Sensitive on handling complex and technical files
  • Team player
  • Work autonomous
  • Customer centric
  • Service minded
  • Open communicator
  • Flexible
  • Team player
  • Analytical mind
  • Problem solver
  • Excellent organizer
  • Result driven (target, P&L, deadlines, .)
  • Knowledge sharing
Interested in this exciting challenge? Apply now & send your curriculum vitae by e-mail to
 
hr@telindus.com

or by mail to:

Telindus Belgium NV
Human Resources Department
Geldenaaksebaan 335
B-3001 Heverlee
Belgium